Shipping & Returns
Shipping Policy
Processing Time:
● Orders are typically processed within 1-2 business days.
● During peak seasons, processing times may vary, and we appreciate your patience.
Shipping Options:
● We offer standard shipping options.
● Shipping costs are calculated at checkout based on your location and
preferred shipping method.
Tracking Information:
● Once your order is shipped, you will receive a confirmation email with tracking information.
International Shipping:
● We offer international shipping. Please note, that additional fees may apply.
Lost or Delayed Packages:
● In the rare event of a lost or significantly delayed package, please contact our
customer support and we will assist you in resolving the issue.
Return & Exchange Policy
Returns:
● If you’re not completely satisfied with your purchase, you may return it within
30 days of the delivery date. We would require a video of opening the parcel
and unboxing the items, and photos of the items to ensure your returns would
be processed.
● Items must be in their original condition, unused and in the original packaging.
Exchange:
● We offer exchanges for defective or damaged items. Please contact us within
7 days of receiving your order to initiate the exchange process.
● Please note that we would require a video of opening the parcel and unboxing
the items and photos of the items to ensure your exchanges would be processed.
Return Shipping:
● Customers are responsible for return shipping costs unless the item is defective or damaged.
If you require extra assistance, contact our Support Team at: kudoukl.hq@gmail.com